After-sales services

Customer demands rise incessantly, going hand in hand with the challenge to develop solutions which combine products and services in the best possible manner. The more complex the tailor-made solutions, the more important it is to offer competent and reliable after-sales services. Therefore, Jungheinrich stepped up its activities in this area in fiscal 2008 by adding new services covering such areas as ‘batteries and chargers’ and ‘logistics systems and shelves.’

Furthermore, improvements were made to the spare parts supply infrastructure and after-sales service engineer dispatching in Germany and abroad, and these operations were set up where necessary. Owing to their low cyclical exposure, after-sales services provide much-needed support, especially in times of volatility on the market for new truck business.