The Jungheinrich business model

An element of the Jungheinrich business model aiming to serve customers for the duration of their equipment’s lifetime from a single source, the Financial Services Division operates as a provider of services to Jungheinrich’s sales operations in order to promote sales of Jungheinrich trucks through its sales finance and rental offering. The financial services business entails forging strong ties to the customer. This paves the way for providing customers with flexible tailor-made solutions. In turn, these offerings are linked to full-service and maintenance contracts. Thanks to its Europe-wide direct sales structure and proprietary service organization, Jungheinrich can fully fulfil its customers’ wish for cross-border truck support, including the provision of customized, flexible and competitive financial services.

The Financial Services Division is run within the Jungheinrich Group as an ‘internal’ leasing company with cost centre status. Therefore, the Financial Services Division does not aim to earn money and does not operate as a profit centre. With the exception of customer credit and refinancing risks, all income and risks resulting from financial service agreements entered into with customers are assigned to the operating sales units. These primarily include income from linked service agreements as well as opportunities and risks arising from residual value warranties and the marketing of equipment taken back from customers (so-called truck returns).