Quality management

In the financial year that just ended, the company accelerated the expansion of standardized quality monitoring using SAP BW (Business Information Warehouse). The existing system was methodologically refined in the areas of life cycle reporting and day-accurate real-time reporting. This will provide Jungheinrich with supplementary market data for development and quality planning. Furthermore, real-time mapping enables extremely fast implementation of customer and market activity. In response to Jungheinrich’s mounting international market presence, in 2008, groundwork was done to include non-European sales countries in SAP BW-based quality monitoring in the future.

Other quality management activities concentrated on the production sites being established within the Group. Comprehensive quality planning across all processes and areas was carried out at an early stage for the factory in Landsberg near Halle (Saxony-Anhalt) and for the expansion of production capacity at the Qingpu (China) plant, prior to the scheduled start of series production in 2009. Thanks to this introduction, Jungheinrich’s high quality standards are secured in the Group’s new manufacturing sites from the very beginning. Plans envision the Landsberg factory obtaining certification to the established quality standards for plants (ISO 9001) and the environment (ISO 14001) in the second half of 2009.

As planned, all of Jungheinrich’s management system documents were migrated to the new SAP Knowledge Warehouse platform in 2008. Process-oriented alignment and system functionality in our factories and international sales organization were inspected several times by our partner SGS (Société Générale de Surveillance) to attain ‘Sales and Service Europe’ certification.